Refund policy

1. Overview

We want you to be happy with your purchase.

You can request a return only within 7 days of receiving your order.
Items must be unused, unworn, and in their original condition; otherwise, the return will not be accepted.

Return shipping costs are your responsibility, unless the item was faulty or incorrect.

2. Eligibility for Refunds

Refunds are considered only under the following circumstances:

  • The product arrives damaged

  • The product is defective upon delivery

To be eligible for a refund, you must notify Abanié within 48 hours of receiving your order and provide clear photos showing the damage or defect.

Refund requests submitted outside this timeframe may not be accepted.

3. Refund Process and Timeline

Once a refund request is approved:

  • The item may need to be returned for inspection

  • After inspection, you will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

Refund processing times may vary depending on the payment provider and can take 7 to 14 business days after approval.

4. Non-Refundable Services

The following items are not eligible for refunds or exchanges:

  • Custom-made or personalized products

  • Items marked as final sale

  • Intimate apparel or swimwear for hygiene reasons

  • Items that have been worn, washed, altered, or damaged after delivery

5. Cancellation by the Client

Orders may be canceled only if they have not yet been processed or shipped. Once processing has begun, cancellation may not be possible.

Requests for cancellation must be submitted as soon as possible after placing the order.

6. Cancellation by the Company

Abanié reserves the right to cancel orders due to product unavailability, pricing errors, suspected fraud, or operational issues. In such cases, any amounts paid will be refunded using the original payment method.

7. Exchange or Rescheduling Policy

Exchanges are accepted within 7 days of delivery, subject to the following conditions:

  • The item must be unused, unworn, and in original condition

  • All tags must be attached

  • The item must be returned in its original packaging

  • Proof of purchase is required

To request an exchange, contact us with your order number and the item you wish to exchange. Exchanges are subject to availability.

8. Late or No-Show Policy

For services, events, or scheduled appointments, failure to attend or respond within the required timeframe may result in forfeiture of the booking, without refund or rescheduling.

9. Force Majeure and Unexpected Events

Abanié shall not be held responsible for delays, cancellations, or failures to fulfill orders due to events beyond reasonable control, including but not limited to supply chain disruptions, natural events, technical failures, or third-party service interruptions.

10. Contact for Refunds and Cancellation

For all refund, exchange, or cancellation requests, please contact us at:

Email: abanie@gmail.com