Shipping policy
We aim to process and ship all orders as efficiently as possible while ensuring your items arrive in excellent condition.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during high-demand periods, promotions, or holidays.
Shipping & Delivery
- Delivery times vary depending on your location and the shipping method selected at checkout.
- Estimated delivery timelines are provided as guidelines only and are not guaranteed.
- Once an order has been shipped, delivery is handled by third-party carriers and may be subject to delays beyond our control.
Shipping Rates
- Shipping fees are calculated and displayed at checkout.
- Rates may vary based on destination, order size, and selected shipping option.
International Shipping
- We ship internationally to select destinations.
- International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the customer.
- Customs clearance times may affect delivery timelines.
Tracking
- Once your order has shipped, tracking information will be provided when available.
- Please allow some time for tracking details to update after dispatch.
Incorrect Address
- Customers are responsible for providing accurate and complete shipping information.
- We are not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete addresses.
Lost or Delayed Shipments
- If your order appears delayed or lost in transit, please contact us and we will assist in liaising with the shipping carrier.
- We are not liable for delays caused by carriers, customs processing, or unforeseen circumstances.
